Last week, to varying degrees, a significant portion of GoToConnect customers experienced degraded service, impacting their ability to receive telephone calls to their local telephone numbers as well as their messaging service. The issue was caused by an underlying carrier network outage that impacted multiple providers across the telecom industry.
We have been in close collaboration with that underlying carrier and have been informed that the service has been fully restored, which we have confirmed based on our own monitoring.
Please continue to monitor our system status page for updates.
Our engineers have identified that the active outage from an upstream provider is also affecting messaging clients where messages would not be delivered and received. We are now actively working on mitigating the impact on our customers.
Our engineers have identified that the issue is related to an active outage from an upstream provider. We are now actively working on mitigating the impact on our customers.
Our engineers have identified that the issue is related to an active outage from an upstream provider. We are now actively working on mitigating the impact on our customers.
Our engineers have identified that the issue is related to an active outage from an upstream provider. We are now actively working on mitigating the impact on our customers.
Our engineers have identified that the issue is related to an active outage from an upstream provider. We are now actively working on mitigating the impact on our customers.